Global Advisory Panel on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies

Tools

Template: Sample Memorandum of Understanding (for customising)
MEMORANDUM OF UNDERSTANDING between The Ministry of Health and [NS - insert name] The use of this Case Study Template Memorandum of Understanding (MOU), and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to implement a more or less stringent procedure, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to verify the document is relevant and effective for local processes. In providing a copy of this example MOU, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of the MOU, and all associated documents referenced within, or any document derived from this MOU. General This Memorandum of Understanding (MOU) expresses the understanding and intentions of the [insert name] (hereafter referred to as NS name) and the Ministry of Health (hereafter referred as insert name / MOH) concerning the responsibilities and contributions of both parties in regard to the Blood Donor Recruitment component of the National Blood Transfusion Program. Background The [NS name] is guided by the Seven Principles of the International Red Cross Red Crescent Movement and aims to assist the most vulnerable people (in this case those needing transfusion) within the country. It is acknowledged that the [NS name] is in a position within the community to mobilize voluntary non-remunerated blood donors. In ( Year ) the [NS name] was established by an Act of Parliament and the Government of Red cross recognised the [NS name] as an auxiliary to public authorities and is accordingly fully indemnified by the Red cross Government. Purpose The overall purpose of [NS name] engaging in blood donor recruitment and advocacy activities is to assist the [name / MOH] to improve blood adequacy and safety within the National Blood Transfusion Program. In partnership with the [name/MOH], [NS name] aims to increase the number of voluntary non-remunerated blood donors and therefore the number of safe blood units in stock. Contributions and Responsibilities The [NS name] will undertake a Blood Donor Recruitment Program to assist the [name / MOH] improve blood safety within the National Blood Transfusion Program. [NS name] will consult on a continuous basis with the [name / MOH] regarding the National Blood Transfusion Program however, [NS name] will only engage in activities relating to blood donor recruitment. Blood donor recruitment does not involve any aspects of bleeding, testing, transfusion or any other technical components of the National Blood Transfusion Program. Thus, [NS name] shall not be held responsible for any error or omission which should occur through the implementation of these practices. The [name / MOH] will work together with [NS name] to establish an effective and thorough pre and post donation counselling system for donors their families. 4.1 Contribution and Responsibilities of the [NS name] 4.1.1 Support and consistently engage with the [name / MOH] to carry out blood donor recruitment activities 4.1.2 Develop a blood donor recruitment plan and database 4.1.3 Educate the community about the importance of voluntary blood donation 4.1.4 Conduct community awareness campaigns utilizing appropriate and affordable media 4.1.5 Utilize community network to facilitate recruiting when required 4.1.6 Establish and implement a donor motivation scheme to encourage donor retention 4.1.7 Assist with donor care eg.serve refreshment provided by the [name / MOH], as well as pre and post counselling 4.1.8 Support the Blood Bank and Health Partners in the implementation of research 4.1.9 Facilitate appropriate training and sharing of resources and lessons learned amongst other partners and agencies in the Region where supported by the IFRC or sister National Societies. 4.1.10 Provide narrative and financial reports to Donor agencies 4.2Contribution and Responsibilities of the [name / MOH] 4.2.1 To take responsibility for the National Blood Transfusion Program and specifically to undertake all technical aspects of the Program including bleeding, testing, follow up and transfusion 4.2.2 To continue to implement, maintain and review confidential blood donor records 4.2.3 To provide blood donation facilities and infrastructure as necessary and appropriate 4.2.4 To support Laboratory staff to participate in blood donor recruitment activities and to work in partnership with the [NS name] 4.2.5 Assist the [NS name]in the development of IEC (Information, Education and Communication) and promotional materials, and in running media campaigns 4.2.6 To provide transport for blood donors to and from the Blood Bank 4.2.7 To conduct pre and post counselling for donors and their families 4.2.8 To provide refreshments for blood donors 4.2.9 To provide the [name] and Laboratory staff who engage in the blood transfusion program on-going training opportunities as appropriate Mutual Understanding of Both Parties Both parties understand that voluntary blood donor recruitment will be improved by the [NS name] and the [name / MOH] working together towards this same purpose. Both parties agree to work together in an open and consultative manner. Arbitration Should any disagreement arise on the part of either the [NS name] or the [name / MOH], the National Blood Transfusion Committee should negotiate with both parties and try to resolve the problem. Review and Evaluation The [NS name] and the [name / MOH] will work together to review the blood donor recruitment activities in one year from the date of signing this MOU. At this time both parties will discuss the need for resources including funding and potential strategies for the continuation of the agreement. It is the intention of both parties that this agreement will be ongoing. A thorough evaluation of the agreement may be undertaken in two years from the date of signing this MOU subject to the funding of the review at this time. The [Ns name] and the [name / MOH] will cooperate wherever necessary to ensure that true and accurate information is available for the purpose of program reporting, review and evaluation. Duration This Memorandum of Understanding is valid upon signature by authorised representatives of both parties. The continuation of the MoU is subject to review by both parties 12 months after the date of signing. Once validated by signatures, this MoU supersedes all previous MoUs on these topics. Signed at ..............................in duplicate on the .................day of..................... 2018 Signed for and on behalf of the Ministry of Health of [insert] .......................................... .................................. ........................................ NameSignature Title Signed for and on behalf of the [name] Red Cross / Red Crescent National Society. Secretary General NameSignature Title
Guideline: Branding
MARKETING MATERIALSFor Information, Communication & Education (IEC)Branding GuidelinesP u r p o s e : This tools serves as a guide only, all templates can be edited (for example. content,colours, fonts, images) at the discretion of each National Society Blood Program2018Fonts can be found online, or please emailgapsecretariat@redcrossblood.org.au for support
Brochure Template: After Donation Care
EXAMPLE DOWNLOAD REQUIRED FONT(S): Univers LT Std 57 Cn, Univers LT 67 CondensedBold. Check information is accurate and relevant to local systems, blood service standards and operational requirements Update contact details / social media / logos Print in A4 as desired and cut to 3Before using these resources, please consider which materials are relevant and appropriate for your National Society's level of involvement in blood programs (Levels A, B or C). It is important to understand the risk management issues around appropriate use of Red Cross / Red Crescent logos and branding in government blood centres, including any reputational risks surrounding this. Note. The use of these templates, and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to adapt these to a more or less stringent format, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to validate the document is relevant and effective for local processes. In providing a copy of these templates, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of these documents, and all associated documents referenced within, or any document derived from these materials.Brochure: Instructions for useSize: Fit 3 to A4 at ~ 19.2 x 9.7cmPurpose: Information following blood donationUpdates required (update all yellow text): Contact gapsecretariat@redcrossblood.org.au if you require further assistance THANK YOU FOR DONATING BLOOD After you donate: Avoid smoking Stay well hydrated, avoid exercise / heavy lifting, try not to overheat (ie. hot showers, direct sun) and avoid prolonged standing . Avoid alcohol If you have any questions after donation, become unwell, or think your blood unit should not be used for any reason, please call us on [insert telephone] (all calls are confidential) . Share your experience with family, friends and on social media. Websitefacebook Logo 1 logo 2 THANK YOU FOR DONATING BLOOD After you donate: Avoid smoking Stay well hydrated, avoid exercise / heavy lifting, try not to overheat (ie. hot showers, direct sun) and avoid prolonged standing . Avoid alcohol If you have any questions after donation, become unwell, or think your blood unit should not be used for any reason, please call us on [insert telephone] (all calls are confidential) . Share your experience with family, friends and on social media. Websitefacebook Logo 1 logo 2 THANK YOU FOR DONATING BLOOD After you donate: Avoid smoking Stay well hydrated, avoid exercise / heavy lifting, try not to overheat (ie. hot showers, direct sun) and avoid prolonged standing . Avoid alcohol If you have any questions after donation, become unwell, or think your blood unit should not be used for any reason, please call us on [insert telephone] (all calls are confidential) . Share your experience with family, friends and on social media. Websitefacebook Logo 1 logo 2
Poster Template: Making Donors Safer
Insert Logo 1 hereInsert Logo 2 hereGIVING IS IN YOUR BLOODWHO CAN GIVE BLOOD18+ Years Old / 50+ KgA trained staff member will help determine if you are eligible to donateHOW CAN YOU HELP KEEP BLOOD SAFEPlease tell us if you have experienced:A cold, fever or flu in the last few daysA tattoo in the last 12 monthsUnsafe sexual practices (eg. unprotected sex with new partners) WORKING TOGETHER WILL HELP KEEP DONORS AND PATIENTS SAFEHOW LONG DOES THE DONATION TAKE5-15 minutesEXAMPLEPoster: Eligibility and Self-deferral Instructions for use:Size: A3 (may also be brochure size)Purpose: Intended for displaying in the blood centre to inform the donor of their donation eligibility and encourage self-deferral. Updates required (update all yellow text):Contact gapsecretariat@redcrossblood.org.au if you require further assistance.Note.The use of these templates, and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to adapt these to a more or less stringent format, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to validate the document is relevant and effective for local processes. In providing a copy of these templates, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of these documents, and all associated documents referenced within, or any document derived from these materials.DOWNLOAD REQUIRED FONT(S): Univers LT Std 57 Cn,Univers LT 67 CondensedBold. Insert logo(s) as requiredUpdate eligibility criteria Note: It is important to ensure this information is updated accurately based on local standards (ie. blood donor selection and donor deferral criteria / guidelines) Print in A3 or desired sizeBefore using these resources, please consider which materials are relevant and appropriate for your National Society's level of involvement in blood programs (Levels A, B or C). It is important to understand the risk management issues around appropriate use of Red Cross / Red Crescent logos and branding in government blood centres, including any reputational risks surrounding this. Insert Logo 1 hereInsert Logo 2 hereGIVING IS IN YOUR BLOODWHO CAN GIVE BLOODOver 18 years old Over 50 kgA trained staff member will help determine if you are eligible to donateHOW CAN YOU HELP KEEP BLOOD SAFEPlease tell us if you have experienced:A cold, fever or flu in the last few daysA tattoo in the last 12 monthsUnsafe sexual practices (e.g. unprotected sex with new partners) WORKING TOGETHER WILL HELP KEEP DONORS AND PATIENTS SAFEHOW LONG DOES THE DONATION TAKE5-15 minutes
Feature Template: Recipient Stories
Insert Logo 1 hereInsert Logo 2 hereInsert short recipient story here and adjust sizes as required. Do not use too many words.For example.Frank was in a serious traffic accident and would not have survived without the 4 units of blood he received. He owes his life to voluntary blood donors.Posters: Instructions for useMEET NAME.NAME NEEDED BLOOD TO SURVIVEINSERT IMAGE HERE & ADJUST Posters: Instructions for useSize: Poster / brochure / media - as desiredPurpose: General public, or for displaying in blood centreUpdates required (update all yellow text):Contact gapsecretariat@redcrossblood.org.au if you require further assistance.Posters: Recipient StoryInstructions for use:DOWNLOAD REQUIRED FONT(S): Univers LT Std 57 Cn,Univers LT 67 CondensedBold. Obtain image and story, and seek recipient's written permission to use (see guidance document "Sample Photo Release Form -Template)Insert image of recipient into slide 3, adjust accordinglyInsert logos and any other relevant information Do not insert any details that might enable the recipient to be contactedAdjust the layout of the poster if requiredPrint in desired sizeBefore using these resources, please consider which materials are relevant and appropriate for your National Society's level of involvement in blood programs (Levels A, B or C). It is important to understand the risk management issues around appropriate use of Red Cross / Red Crescent logos and branding in government blood centres, including any reputational risks surrounding this. Note.The use of these templates, and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to adapt these to a more or less stringent format, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to validate the document is relevant and effective for local processes. In providing a copy of these templates, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of these documents, and all associated documents referenced within, or any document derived from these materials.
Brochure Template: Donate Blood
Insert Logo 1 hereInsert Logo 2 hereWhy should I donate blood?There is no substitute for bloodBlood has a short expiry Regular donation ensures blood will be available in an emergency situation, i.e. a road traffic accidentGIVING IS IN YOUR BLOOD.DONATE TODAY. A single blood donation can save up to 3 lives.What should I expect?One blood donation of [INSERT]mL is quick and painless , and donors receive a refreshment at the end of donation. For further information call [insert telephone]#GivingIsInYourBloodYour blood will be used to save the lives of: Children and pregnant women, mothers losing blood during childbirth, road accident victims, cancer patients, major surgery, anemia and thalassemia EXAMPLEInsert Logo 1 hereInsert Logo 2 hereWhy should I donate blood?There is no substitute for bloodBlood has a short expiry Regular donation ensures blood will be available in an emergency situation, i.e. a road traffic accidentGIVING IS IN YOUR BLOOD.DONATE TODAY. A single blood donation can save up to 3 lives.What should I expect?One blood donation of [INSERT]mL is quick and painless, and donors receive a refreshment at the end of donation. For further information call [insert telephone]#GivingIsInYourBloodYour blood will be used to save the lives of: Children and pregnant women, mothers losing blood during childbirth, road accident victims, cancer patients, major surgery, anemia and thalassemia Brochure: Instructions for useSize: 9.9 x 20.1cm (or fit 3 to A4 at ~ 19.2 x 9.7cm)Purpose: General information for potential donorsUpdates required (update all yellow text):Contact gapsecretariat@redcrossblood.org.au if you require further assistanceNote.The use of these templates, and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to adapt these to a more or less stringent format, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to validate the document is relevant and effective for local processes. In providing a copy of these templates, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of these documents, and all associated documents referenced within, or any document derived from these materials.DOWNLOAD REQUIRED FONT(S): Univers LT Std 57 Cn,Univers LT 67 CondensedBold. Check information is accurate and relevant to local systems, blood service standards and operational requirementsConsider updating the brochure with who requires the most blood in your country (Reference: Your blood will be used to save the lives of:)Insert average blood donation volume (Reference: One blood donation of [INSERT]mL)Update contact details & add logosBefore using these resources, please consider which materials are relevant and appropriate for your National Society's level of involvement in blood programs (Levels A, B or C). It is important to understand the risk management issues around appropriate use of Red Cross / Red Crescent logos and branding in government blood centres, including any reputational risks surrounding this.
Posters Template: Donate Blood
POSTERS: GENERALBECOME A VOLUNTARYBLOOD DONOR AND SAVE LIVESGIVING IS IN YOUR BLOODDONATE NOW#GivingIsInYourBloodCall: 13 14 16 / Visit: 145 Example Roadwww.facebook.com/ExampleRedCrossBloodServiceInsert Logo 1 hereInsert Logo 2 hereEXAMPLEGIVING IS IN YOUR BLOODDONATE NOWBecome a voluntary donor and save lives#GivingIsInYourBloodInsert event / blood drive or mobile information here, for example:Blood ServicePlaceDateTimePhone | FacebookInsert Logo 1 hereInsert Logo 2 hereGIVING IS IN YOUR BLOODDONATE NOWBecome a voluntary donor and save lives#GivingIsInYourBloodInsert event / blood drive or mobile information here, for example:Blood ServicePlaceDateTimePhone | FacebookInsert Logo 1 hereInsert Logo 2 hereGIVING IS IN YOUR BLOODDONATE NOWBecome a voluntary donor and save lives#GivingIsInYourBloodBLOOD DRIVE: Forrest University21st July 20181pm - 3pm145 Example Street, Room 4ETelephone: 1300 xx xx to make an appointment www.facebook.com/ExampleRedCrossBloodServiceInsert Logo 1 hereInsert Logo 2 hereEXAMPLEPOSTERS: EVENTSGIVING IS IN YOUR BLOODDONATE NOWBecome a voluntary donor and save lives#GivingIsInYourBloodCall: xxx xxxFacebook.comInsert addressInsert Logo 1 hereInsert Logo 2 hereDID YOU KNOW? Blood has a short expiry which is why regular donation is important BECOME A VOLUNTARYBLOOD DONOR AND SAVE LIVESGIVING IS IN YOUR BLOODDONATE NOW#GivingIsInYourBloodCall: xxx xxxFacebook.comInsert addressInsert Logo 1 hereInsert Logo 2 herePosters: Instructions for useSize: As desired (A4 or A3 / other)Purpose: General information for potential donors, events / mobile / blood drive postersUpdates required (update all yellow text):Before using these resources, please consider which materials are relevant and appropriate for your National Society's level of involvement in blood programs (Levels A, B or C). It is important to understand the risk management issues around appropriate use of Red Cross / Red Crescent logos and branding in government blood centres, including any reputational risks surrounding this. Contact gapsecretariat@redcrossblood.org.au if you require further assistance.Posters: General Public and EventsInstructions for use:DOWNLOAD REQUIRED FONT(S): Univers LT Std 57 Cn,Univers LT 67 CondensedBold. Insert logo(s) as requiredUpdate contact details (ie. telephone, address, social media etc)For event posters, insert blood collection mobile / blood drive / event details (this may even be an educational event / presentation)Print in desired sizeNote.The use of these templates, and all associated documents referenced within, is at the user's own risk and the Global Advisory Panel (GAP) on Corporate Governance and Risk Management of Blood Services in Red Cross and Red Crescent Societies disclaims any liability for its use. It is at the user's sole discretion to adapt these to a more or less stringent format, subject to the user's own operational context and requirements, and it is strongly advised that comprehensive stakeholder collaboration between parties is conducted to validate the document is relevant and effective for local processes. In providing a copy of these templates, and all associated documents referenced within, GAP does not undertake to provide updates nor warrant its fitness for any purpose other than as a representation / sample of an operational agreement undertaken within the National Society's operational context. GAP disclaims any liability arising out of the use of these documents, and all associated documents referenced within, or any document derived from these materials.
Framework of an MOU - Appendix 3 GAP Manual
Appendix 3: Framework of a Memorandum of UnderstandingWhen a National Society agrees to undertake the provision of part (Level B) or all (Level A) of a nationalblood programme on behalf of the government or health authority, GAP recommends that this issupported by a Memorandum of Understanding (MoU) or service agreement between the two parties. AMoU provides clarity on respective roles and responsibilities and facilitates a cooperative workingrelationship based on expectations that have been agreed to by both parties. It can also be used todocument and reaffirm the governments responsibility to assist the National Society in managing itsblood programme risks both financially and with regards to assurance.MoUs are established for a clearly specified period (such as 1-3 years) however they should bereviewed annually. It is in the interest of both parties that a formal contract be negotiated each year(perhaps as an addendum to the MoU) that specifies the volume/number of products to be provided andthe funding that will be provided by, or funding arrangements that are supported by, the government.MoU formats may vary but generally they will include the following:A title which describes clearly the parties and the purpose of the MoU, for example: Memorandum ofUnderstanding (MoU) between [the Country government or health authority] and [the NationalSociety/blood service] for the [Specific programme of work e.g. implementation of the national bloodprogramme/provision of the blood donor recruitment programme]I.Mission/ObjectiveA preamble which includes a brief description of the missions of both the National Society/bloodservice and the government, and the area which the partnership will promote e.g. the adequatesupply of safe blood and blood products to patients, through a national blood programme based onvoluntary blood donation.II.Purpose and ScopeA description of the intended results that both parties hope to achieve in forming the partnership,and the area(s) that the specific activities listed later will cover.Delegations could be covered in this section. If a National Society is delegated as the nationalblood service, the National Society should seek an assurance that it will have autonomy andindependence in the technical management of the programme. Funding arrangements and theprovision of assurance could also be covered here.III. ResponsibilitiesA list of the specific responsibilities and/or tasks of each party, and any joint obligations, that havebeen agreed as part of the negotiation process including annual operations and budget plans withagreed Key Performance Indicators. Below is a list of government and National Societyresponsibilities that could be considered for inclusion in a MoU for a Level A blood programme.Government obligations: The implementation of a clear blood policywhich spells out the agreed roles and functionsof all parties, including the National Society, andestablishes VNRBD as the basis for the nationalblood programmeGovernment obligations (cont.):58National Society/blood service obligations: Comply strictly with all laws, regulations andguidelines issued by government Provide the population with access to the safestpossible blood and blood products, equitablyand appropriatelyNational Society/blood service obligations (cont.): The provision of an appropriate legislativeframework for the blood programme andregulatory oversight The provision of sufficient resources to enablethe National Society to undertake the task at therequired level of quality and competencewithout compromising standards or diminishingits own resources The provision of an adequate level ofprotection/assurance to the National Society forundertaking the blood programme on its behalf,particularly regarding incidents of no faulttransfusion transmitted infection. Recruit VNRB donors, provide appropriatedonor care, and collect, test, process anddistribute blood and blood components Retaincompetentstaff,includinganappropriatelyskilleddirectorwiththeresponsibility and authority for planning,coordinatingandmanagingthebloodprogramme Provide a technical, financial and administrativestructuretoensuretheappropriatemanagement of the blood programme Maintain an appropriate quality managementsystem for its activities and productionprocesses Submit agreed financial and quality reports tothe government in a timely mannerA number of the examples above could also apply for Level B National Societys entering intopartnership with a blood centre. Additional suggestions are included below:Government/Blood Centre obligations: The implementation of appropriate donor caresystems and of quality standards in thecollection, testing and processing anddistribution of blood and blood components toensure the population has access to the safestpossible blood and blood products, equitablyand appropriately The provision of professional expertise for thedevelopment ofthe public awarenessprogramme, in liaison with those responsible fordonor recruitment programme (includingRC/RC) Assistance in the orientation and training ofRC/RC volunteers Management of a dedicated budget for theblood service allocating appropriate resourcesto those responsible for donor recruitment(including RC/RC)59NationalSociety/blooddonorrecruitmentprogramme obligations: Work in partnership with Blood Centre to ensurean adequate supply of safe blood Recruit and build a team to implement the blooddonorrecruitmentandmanagementprogramme, implementing wherever possiblethe IFRCs standard toolkit Making a Differencerecruiting voluntary , non-remunerated blooddonors Develop and implement a continuous nationalawareness programme to heighten theimportance of blood donation Develop and manage education, publicity andpromotion activities to promote, recruit andretain blood donors to the level as agreed withthe blood service. Develop recognition programmes for regularblood donors, in partnership with the bloodservice, including World Blood Donor Day on 14June. Motivate and enlist the support of thecommunity to organize and host blood mobilesessions and to coordinate the activities for theblood mobile drives with the blood service. Recruit, train and manage a pool of volunteersto maximize the impact of the donor recruitmentprogrammeIV. Terms of UnderstandingDescribes the terms of length for the MoU and the effective date from which the agreement will start(usually when it is signed). A review period, usually annually, should be included to ensure that theMoU is meeting its purpose and that any necessary revisions can be made. The option to extendthe MoU upon mutual agreement could also be written into this section.The process for termination of the MoU and for resolving disputes should be clarified. Aconfidentiality clause could also be incorporated to ensure that information and documents receivedor acquired are treated as strictly confidential.The MoU should end with the signatures of the duly authorised representatives of both the governmentand National Society and the date upon which the document was signed. The signatures of at least twowitnesses, one from each party, should also be included.GAP may be able to assist in providing example MoUs for National Societies to consider. Pleasecontact the GAP Secretariat or the IFRC, if further information is required.60
Español - GAP VNRBD Newsletter - June 2018
Checklist Level B
Level B: Systematic recruitment of voluntary blood donorsSome National Societies support their domestic blood programme and blood services by recruitingblood donors and providing access to blood donation centres. These societies act in partnership with ablood service, actively promote non-remunerated donation, and motivate donors through information andrecruitment campaigns. National Societies at Level B need to enter into a dialogue with the bloodservices to which they recruit donors to ensure that the blood service has the appropriate standards indonor care and quality assurance.National SocietyVNRBDRecruitmentprogrammechecklistFundamentals Adherence to the IFRCs blood policy and the minimal conditions described inthe GAP Self-assessment (Level B). Ensuring that the blood service the National Society recruits blood donors tomeets local regulatory requirements and/or WHO and international standardsrecommended for national blood programmes (see Level A information on pages8-11). The blood donor recruitment programme is based on VNRBD. Roles and responsibilities between the National Society and government havebeen clarified and there is a documented service agreement for VNRBDrecruitment activities. A long-term and sustainable source of revenue for the donor recruitmentprogramme has been secured. The donor recruitment programme is evaluated regularly to assess whether a) itis meeting demands or b) it is grossly exceeding requirements. The donor is treated ethically and his or her privacy and confidentiality areassured. The IFRC toolkit Making a differenceRecruiting VNRBD is used.Blood donor recruitment programme management There is a clear vision, mission and strategic plan for the donor recruitmentprogramme. Performance goals and key performance indicators have been established tomonitor progress against the strategic plan. The programme is under the direction of a professional director with authorityover the necessary resources, who is part of the National Societys seniormanagement team. The director organizes, manages, trains, monitors and evaluates the staff,volunteers and procedures involved in blood donor recruitment and retention. Staff are continually trained in all aspects of blood donor recruitment andretention.Donor care and counselling A donor register and records are maintained. The National Societys donor recruitment and deferral practices reflect nationaldonor selection and deferral criteria. Counselling for donors, especially those that have been deferred, is provided by13the National Society or blood service, as appropriate. Good customer service and donor care is the responsibility of all staff members. Staff performance is subject to monitoring and evaluation.Promotion A community education programme develops positive attitudes to VNRBD. Donor populations at low risk of transfusion-transmitted infections (TTIs) aretargeted. The worth of blood donations and blood donors is recognized. The National Society works with clinicians (through education, awareness, etc.)to promote VNRBD.Sustainability There is a risk management framework in place to identify, prioritize andmanage risks relevant to the local environment. A clear disaster preparedness and contingency plan is in place.Level of RiskMedium (refer to Chapter 4, Appendix 2, and the GAP Self-assessment Level B).Key Resources Promoting Safe and Sustainable Blood Systems Policy (draft). Geneva, IFRC,2011 (see Appendix 1). GAP Self-assessment Level B. GAP, current version. Towards 100 per cent voluntary blood donation: A global framework for action.Geneva, WHO and IFRC, 2010. Making a differenceRecruiting voluntary, non-remunerated blood donors.Toolkit, Geneva, IFRC, 2008. Developing a Voluntary Blood Donor Programme for Blood Safety (DONOR).Geneva, WHO and IFRC. Aide-Mmoire: Blood Safety. Geneva, WHO, 2002. Aide-Mmoire: Safe Blood Components. Geneva, WHO, 2005. New blood for the world, DVD and leaflet. Geneva, IFRC, 2009. Proceedings of the international colloquia on the recruitment of VNRBD.Making the most of World Blood Donor Day. WHO/IFRC/FIODS/ISBT,http://www.who.int/worldblooddonorday/resources/making_the_most_of_wbdd.pdfPlease note: References relevant to the content in each manual chapter are listedunder the Resources heading found at the end of most sections.14

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